Play Smart, Stay Safe
with bdgo

At bdgo, responsible gaming is not a box-ticking exercise — it is a foundational principle that shapes every aspect of how we build and operate our platform. We believe that online gambling should be an enjoyable, controlled leisure activity, and we are committed to providing the tools, information, and human support necessary to keep it that way for every player in Bangladesh and beyond.

Problem gambling can affect anyone, regardless of age, income, or background. It can develop gradually and is often accompanied by denial. bdgo takes this reality seriously. Our responsible gaming framework is built on four pillars: prevention (keeping at-risk users safe before problems escalate), protection (robust tools that give players genuine control over their activity), intervention (proactive monitoring that identifies unusual patterns), and support (clear, accessible pathways to professional help).

Our responsible gaming policies apply to all bdgo products — sports betting, live casino, slots, bingo, poker, and all other games available on the platform. No product is exempt from these protections.

Our Core Responsible Gaming Principles

• Gambling at bdgo is entertainment — it is never a guaranteed source of income and should never be treated as one.
• Every player has the right to set limits on their own spending and playing time, and bdgo will honour those limits without question.
• bdgo will never pressure or incentivise a player to increase their deposit limits, wager more than their stated comfort level, or continue playing during a self-imposed cooling-off period.
• All responsible gaming tools are free to use and available to every registered user at any time.
• bdgo staff who interact with players are trained to identify signs of distress and to escalate concerns appropriately.
• Personal data collected through responsible gaming tools is handled with the highest level of confidentiality and is never used for marketing purposes.

bdgo operates a strict 18+ age policy across all products and services. Gambling by individuals under the age of 18 is illegal, harmful, and strictly prohibited on our platform. This policy is non-negotiable and is enforced through multiple layers of verification.

Age Verification Process

All new bdgo users are required to submit proof of age and identity before their first withdrawal can be processed. Accepted documents include the Bangladesh National Identity Card (NID), a valid passport, or a driving licence. Documents are verified by our KYC (Know Your Customer) team, which operates independently from the main platform team to ensure impartiality.

In addition to formal document verification, bdgo employs automated age-screening tools that cross-reference submitted details with publicly available databases. Where any discrepancy is detected, the account is suspended pending manual review.

Consequences of Underage Registration

If bdgo discovers — at any point — that a registered user is under the age of 18, the following actions will be taken immediately and without appeal:

• The account will be permanently suspended and locked.
• All pending withdrawals will be cancelled.
• Any winnings accrued while the user was underage will be forfeited.
• Deposited funds will be returned to the original payment source (bKash, Nagad, Rocket, etc.) after deducting any bonuses claimed.
• The case will be referred to our compliance team for further investigation and, where legally required, reported to relevant authorities.

Protecting Minors in Your Household

If you share a device with family members who are under 18, we strongly recommend using parental control software to restrict access to gambling websites. You should also keep your bdgo login credentials private and never allow a minor to use your account, even for non-gambling purposes. If you suspect a minor has accessed your account, contact [email protected] immediately.

bdgo provides a comprehensive suite of responsible gaming tools that are available to all registered users at no cost. These tools are designed to give you genuine, meaningful control over your gambling activity — not just a superficial checkbox. Below we describe each tool in detail, including how to activate it and what to expect after you do.

Problem gambling can develop slowly over time and is often difficult to recognise from the inside. Many people who develop a gambling problem are unaware that their behaviour has become harmful until the consequences are already serious. The following warning signs may indicate that gambling has moved beyond recreational entertainment and into problematic territory.

If you recognise several of these signs in your own behaviour — or in the behaviour of someone close to you — we strongly encourage you to reach out to bdgo's support team or a dedicated gambling helpline. Recognising the problem is the first and most important step.

The following questions are adapted from the Problem Gambling Severity Index (PGSI), a clinically validated screening tool. Read each question honestly and consider whether it applies to your gambling behaviour over the past 12 months. This checklist is for personal reflection only — bdgo does not record or store your answers.

Self-exclusion is one of the most powerful responsible gaming tools available to bdgo users. It allows you to voluntarily restrict your own access to the bdgo platform for a defined period — or permanently — giving you the space and distance needed to address problem gambling without the temptation of continued access.

Available Self-Exclusion Periods

bdgo offers the following self-exclusion options. All take effect within 1 hour of a confirmed request:

• 1 Month — a short-term break to reassess your gambling habits
• 3 Months — recommended for users experiencing early signs of problem gambling
• 6 Months — a longer break for users who have identified a clear pattern of harmful gambling
• 1 Year — an extended exclusion for users who need significant time away from gambling
• Permanent — irreversible closure of your bdgo account with no option to re-register

What Happens During Self-Exclusion

Once your self-exclusion is active, the following restrictions apply immediately and without exception:

• You will be logged out of your bdgo account and unable to log back in.
• All pending bets will be settled normally; any winnings will be returned to your account balance.
• Your account balance will be available for withdrawal; contact [email protected] to request a withdrawal of your remaining funds.
• You will be removed from all bdgo marketing lists and will not receive promotional emails, SMS messages, or push notifications during the exclusion period.
• If you attempt to create a new bdgo account during your exclusion period, it will be identified and closed immediately.
• You will not be able to reduce the exclusion period once it has been set — only extensions are permitted.

Returning After Self-Exclusion

For temporary self-exclusion periods (1 month to 1 year), your account will not be automatically reactivated when the period ends. You must contact [email protected] and submit a written request to reopen your account. A mandatory 7-day reflection period is applied before reactivation is confirmed. This delay is designed to prevent impulsive returns to gambling immediately after an exclusion ends.

Permanent self-exclusion cannot be reversed under any circumstances. If you choose the permanent option, your account will be closed, your personal data retained only as required by our data retention policy, and you will be permanently barred from registering a new account on any bdgo product or platform.

How to Request Self-Exclusion

To activate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request". In your email, include your registered username or email address and your preferred exclusion period. Our team will confirm activation within 1 hour and send you a written confirmation of the exclusion details.

Whether you are a new player or a long-time bdgo user, the following practical tips will help you maintain a healthy, enjoyable relationship with gambling. These are not rules — they are habits that experienced, responsible players have found genuinely useful.

Before You Start Playing

• Set a strict budget. Decide in advance the maximum amount you are comfortable losing in this session. Once that amount is gone, stop — no exceptions. Treat it like a ticket price for entertainment.
• Set a time limit. Decide how long you will play before you start. Use a phone timer if necessary. When the timer goes off, log out.
• Only gamble when you are in a good headspace. Avoid gambling when you are stressed, anxious, depressed, tired, or under the influence of alcohol. Emotional states impair decision-making and increase risky behaviour.
• Never gamble with money you cannot afford to lose. Your rent, your groceries, your children's school fees, and your emergency savings are off-limits. Every Taka you wager should be genuinely discretionary income.

While You Are Playing

• Take regular breaks. Stand up, walk around, and step away from the screen every 30-45 minutes. Continuous play is one of the fastest routes to losing track of time and money.
• Never chase losses. If you have had a losing session, accept it and log off. Chasing losses by placing larger and larger bets is the single most common pathway into problem gambling.
• Keep track of your spending. bdgo's account history tool shows your real-time balance and activity. Check it regularly during a session — not just at the end.
• Avoid alcohol and substances while gambling. Impaired judgment leads to larger bets, longer sessions, and worse financial outcomes. If you are drinking, step away from gambling entirely.
• Remember: the house always has an edge. All casino games are designed so that the platform retains a statistical advantage over time. Gambling can produce wins, but it is not a reliable income source for anyone.

Balancing Gambling with Everyday Life

• Never let gambling interfere with time reserved for family, work, study, health, or social activities.
• If people who care about you have expressed concern about your gambling, take their concerns seriously — they often notice changes before you do.
• Celebrate wins in proportion — a big win does not obligate you to "press your luck". Log off and enjoy the win.
• Keep gambling in perspective as one small part of a full, balanced life. In Bangladesh, there are many great ways to spend free time — from cricket to music to travelling to Cox's Bazar. Gambling is one option, not the only one.